You can also place your order by phone or e-mail. Our customer service will be happy to answer all your questions.

Depending on the country of delivery, we offer different payment methods, which you can choose from during the ordering process.

• Credit card
• Debit card
• Paypal

For more information on how to process each payment method, please see our detailed page.

If you choose the payment method "ProForma", an invoice will be sent to you by e-mail after your order has been processed.

The goods will be picked after receipt of payment. Afterwards, you will receive a final invoice for your accounting department.

If you have any questions about the status of your payment, please call the following customer service number 713 474 8161.

We offer free shipping throughout the US mainland (excluding Alaska, Hawaii) – for any other US islands we charge an island surcharge depending on the weight and dimensions of the ordered products. Please contact our customer service for further information.

The invoice is created as soon as the goods are handed over to the shipping company. Once you receive the shipping confirmation, the invoice will be sent on the same day. Please note that the sender is the same in both cases, but the subject line in the email is different.

Usually, depending on stock, your order will be handed over to the shipping company immediately after receiving your payment. The delivery time from this point onwards is 5-7 days nationwide. You can find more details about the shipping process here.

The goods are usually delivered FOT (free on truck). In this case, the shipment must be unloaded from the vehicle with the help of a forklift or a lifting device with sufficient lifting height. Please contact us, if you need an unloading device from us.

You can find detailed information about the shipping process here.

If your goods are damaged, incomplete or do not correspond to the description, this must be reported immediately in writing to info@topregal.us. We will immediately take care of the remedy in the form of removal of defects or subsequent delivery of an article free of defects. A general right of return of faultless goods does not exist. Nevertheless, we grant the possibility of returning goods at our own expense as a gesture of goodwill. We would like to point out that in this case a fee for the restocking of the goods amounting to at least 20 % of the net value of the goods will be charged.

Please also read our GTC.

The Buyer shall inspect the goods upon receipt and will be deemed to have accepted the goods unless it notifies TOPREGAL in writing that the products shipped are different than the goods identified in Sales Confirmation ("Nonconforming Goods") within 7 days of delivery and furnishes such written evidence or other documentation as required by TOPREGAL.

You can also find further information on this in our GTC.

We supply all orders including the material needed for the assembly.

No additional mounting material is required.