Service and processing

You can also place your order by phone, e-mail or fax. Our customer service team will be happy to answer all your questions. You can find our contact details here.

All payment methods of the TOPREGAL online store 

• Credit card
• Debit card
• Paypal
• ACH Transfers

For more information on how to process each payment method, please see our detailed page.

If you choose the payment method "ProForma", an invoice will be sent to you by e-mail after your order has been processed.

The goods will be picked after receipt of payment. Afterwards, you will receive a final invoice for your accounting department.

If you have any questions about the status of your payment, please do not hesitate to contact us by telephone. You can find our contact details here.

The invoice is created as soon as the goods are handed over to the shipping company. Once you receive the shipping confirmation, the invoice will be sent on the same day. Please note that the sender is the same in both cases, but the subject line in the email is different.

Usually, depending on stock, your order will be handed over to the shipping company immediately after receiving your payment. The delivery time from this point onwards is 5-7 days nationwide. You can find more details about the shipping process here.

The goods are usually delivered FOT (free on truck). In this case, the shipment must be unloaded from the vehicle with the help of a forklift or a lifting device with sufficient lifting height. Please contact us, if you need an unloading device from us.

If your goods are damaged, incomplete or do not correspond to the description, this must be reported immediately in writing (You can find our contact details here). We will immediately take care of the rectification in the form of removal of defects or subsequent delivery of a defect-free item. There is no general right to return fault-free goods. Nevertheless, as a gesture of goodwill, we allow you to return goods at your own expense. Please note that in this case a restocking fee of at least 20% of the net value of the goods will be charged.

Please also read our general terms and conditions.

We attach great importance to quality when selecting our transport companies. Within Germany, we therefore use our own shipping company, which meets our quality standards to the highest degree. But even the best make mistakes.

If your goods show external damage on delivery or are incomplete, this must be reported to the carrier on receipt/inspection and noted on the delivery bill "Acceptance with reservation". In this case, we recommend photographic documentation. Please inform us immediately about the transport damage by e-mail including the photos or by telephone (You can find our contact details here). As we document every outgoing shipment photographically, transport damage can be proven at any time.

In the event of damage that is not externally recognizable or missing parts, a damage report must be sent by e-mail within 7 days of delivery - including the corresponding photographic material.

Further information can also be found in our General terms and conditions.