Shipping - costs & packing
All information about our shipping process is explained in detail. In principle, shipping within the US is free for deliveries of any item listed in our online shop. Why not collect the goods from our warehouses instead? Our warehouse is located in Joliet, Illinois - if you collect the goods yourself, you can benefit from a discount of 5% on the net purchase price. A part of our assortment can, due to smaller dimensions, be sent by a parcel service. For shipments via parcel service, you will receive a link to the shipment tracking within the shipping communication.
Shipping – the process
Following your order, you’ll have to opt for one of our payment methods. We then hand over the goods to the forwarding agent. Deliveries within the USA usually take 5 to 7 business days.
Shipping to Alaska and Hawaii
As of right now, we do not ship to Alaska and Hawaii.
Shipping to other islands within the US
For shipping to an island, however, there is a surcharge. For further information please contact us by mail at firstname.lastname@example.org or call us at our service number 713 474 8161.
Shipping outside of the US
As of right now, we do not ship outside of the US.
Dispatch by forwarding agency
Most of our products are shipped by a freight forwarder due to their oversized dimensions and heavy weight. Shipping is handled by our standard forwarding agent. Our products are usually handed over to the forwarding agent immediately after we received your payment. We assume that acceptance points are continuously staffed. Repeated deliveries will be charged by the freight forwarder. Please note that the delivery of your goods is usually made by a truck. To unload the goods, a forklift truck or other lifting equipment is required. This is not provided by the freight forwarder. If you wish to arrange an alternative way of unloading, please let us know when you place your order. We will then do our best to find a more suitable unloading option for you.