Shipping & Returns

Shipping Options & Freight Logistics

At TOPREGAL, we partner with trusted commercial carriers to ship most of our heavy-duty products safely on pallets via Less-Than-Truckload (LTL) freight. For smaller and lighter items, we will use standard parcel networks like UPS whenever possible to keep things simple. You can easily check shipping costs on any product page by entering your destination ZIP code, and your final shipping total will be calculated right at checkout. If your business operates near our primary hub in Houston, Texas, you can also select local warehouse pickup at checkout. Choosing local pickup waives all freight fees and adds a 5% loyalty discount to your net purchase price as a thank you for stopping by.

Processing & Commercial Delivery Info

We know you are eager to get to work, so we typically prepare orders for dispatch within one to three business days after your payment is confirmed. Most of our inventory ships directly from our Houston warehouse, and standard transit times across the United States mainland generally take between one and five business days. Because industrial equipment is oversized, standard freight deliveries are designed as commercial Dock-to-Dock shipments. We ask that deliveries be scheduled for business locations that are regularly staffed by your team during standard business hours from 8:00 AM to 6:00 PM.

Since standard freight rates do not include carrier unloading services, please ensure you have a forklift, a dedicated loading dock, or the right heavy equipment ready to safely unload the truck. If your facility requires extra assistance, like residential delivery, liftgate service, or limited-access entry, just let us know when placing your order so we can add those services for an additional fee. Please keep in mind that any carrier redelivery fees caused by an unstaffed location or a lack of unloading equipment might be billed to your account.

Shipping Restrictions & Logistics

Our standard shipping covers the lower 48 United States mainland. We do not ship to Alaska or Hawaii at this time, but we can provide a custom freight quote for deliveries to specific U.S. islands. While we do not ship directly to international destinations, we are happy to deliver your order to any domestic freight forwarder, port, or border broker of your choice. From there, your team takes the lead on managing export paperwork, customs clearance, and the rest of the journey.

For shipping to an island, however, there is a surcharge. For further information, please contact us by mail at [email protected] or call us at our service number 713 474 8161.

Receiving Your Order & Reporting Damage

We want your equipment to arrive in perfect condition, so please take a moment to thoroughly inspect all pallets and packaging before signing the carrier’s Bill of Lading. Your signature tells the carrier that everything arrived safely, so if you notice any visible damage, you should either refuse the shipment or write down the exact details of the damage on the Bill of Lading before the driver leaves. We highly recommend unpacking and checking your items right away, as freight carriers have strict rules and usually deny concealed damage claims reported later.

Please report any missing items, shortages, or transit damages to the TOPREGAL team within seven calendar days of delivery. If damage is not noted on the Bill of Lading or reported to us within this seven-day window, we lose our ability to file a claim with the carrier, which means we won't be able to offer a replacement or a refund. Additionally, if a shipment is refused without any verified product damage, the buyer will be responsible for the round-trip freight costs and warehouse restocking fees.

Returns & Refunds

To keep our pricing as low as possible for our business customers, we rely on a few structured return policies. If a product isn't working properly when it arrives, please contact our support team within seven days so we can help. Our engineering team might ask for a photo, a quick video, or a few remote troubleshooting steps to confirm the defect. Once confirmed, we will quickly take care of it by sending replacement parts, setting up an exchange, or issuing a refund to your business.

For non-defective items, we accept returns on brand-new, unopened, uninstalled, and completely unused equipment in its original packaging. Simply submit a return authorization request to our office within seven days of delivery. Approved non-defective returns are subject to a minimum 25% restocking fee, depending on the product line. In these cases, the buyer covers the original outward shipping costs as well as the return freight logistics and expenses. Items that have been opened, installed, modified, or custom-ordered cannot be returned. Approved refunds will be processed back to your original payment method within standard banking windows after our team inspects and logs the items at our warehouse.