Ordering, Payment and Shipping

View all of our accepted payment methods and billing details here.

For all orders, quotes, or purchase orders (POs), please reach out to our customer service team. We are happy to assist you.

Phone: 713 474 8161

Email: [email protected]

We know you are eager to get to work, so we typically prepare orders for dispatch within one to three business days after your payment is confirmed. Most of our inventory ships directly from our Houston warehouse, and standard transit times across the United States mainland generally take between one and five business days.

Because industrial equipment is oversized, standard freight deliveries are designed as commercial Dock-to-Dock shipments. We ask that deliveries be scheduled for business locations that are regularly staffed by your team during standard business hours from 8:00 AM to 6:00 PM.

Since standard freight rates do not include carrier unloading services, please ensure you have a forklift, a dedicated loading dock, or the right heavy equipment ready to safely unload the truck. If your facility requires extra assistance, like residential delivery, liftgate service, or limited-access entry, just let us know when placing your order so we can add those services for an additional fee. Please keep in mind that any carrier redelivery fees caused by an unstaffed location or a lack of unloading equipment might be billed to your account.

Your invoice is generated as soon as your order is handed over to the shipping carrier. Once you receive your shipping confirmation email, your invoice will be sent to you on that same day.

We want your equipment to arrive in perfect condition, so please take a moment to thoroughly inspect all pallets and packaging before signing the carrier’s Bill of Lading. Your signature tells the carrier that everything arrived safely, so if you notice any visible damage, you should either refuse the shipment or write down the exact details of the damage on the Bill of Lading before the driver leaves. We highly recommend unpacking and checking your items right away, as freight carriers have strict rules and usually deny concealed damage claims reported later.

Please report any missing items, shortages, or transit damages to the TOPREGAL team within seven calendar days of delivery. If damage is not noted on the Bill of Lading or reported to us within this seven-day window, we lose our ability to file a claim with the carrier, which means we won't be able to offer a replacement or a refund. Additionally, if a shipment is refused without any verified product damage, the buyer will be responsible for the round-trip freight costs and warehouse restocking fees.

To keep our pricing as low as possible for our business customers, we rely on a few structured return policies. If a product isn't working properly when it arrives, please contact our support team within seven days so we can help. Our engineering team might ask for a photo, a quick video, or a few remote troubleshooting steps to confirm the defect. Once confirmed, we will quickly take care of it by sending replacement parts, setting up an exchange, or issuing a refund to your business.

For non-defective items, we accept returns on brand-new, unopened, uninstalled, and completely unused equipment in its original packaging. Simply submit a return authorization request to our office within seven days of delivery. Approved non-defective returns are subject to a minimum 25% restocking fee, depending on the product line. In these cases, the buyer covers the original outward shipping costs as well as the return freight logistics and expenses. Items that have been opened, installed, modified, or custom-ordered cannot be returned. Approved refunds will be processed back to your original payment method within standard banking windows after our team inspects and logs the items at our warehouse.